2019 Furniture Terms & Conditions


Continental United States


Prices:   Prices are F.O.B Miami, Florida and are exclusive of any shipping. Prices and specifications are subject to change without prior notice.

Terms:  Net 30 Days.

Minimum order: There is no minimum order and no handling fee applied to orders.

Open Orders: Orders placed are for immediate shipments. Order older than 30 days will be cancelled.

Freight:  Freight charges are prepaid and added.  Please refer to the respective regional Freight Programs for further details. Most orders will ship within 24-48 hours of purchase order receipt. Changes in order will delay the shipping an additional 24 hours. Rush orders (Next day, 2nd day, 3 day) must be received by 11 am EST to be processed the same day.

Damage or Loss: Madeli’s responsibility ends at the time the merchandise is handed to the carrier in its original condition. Damaged and lost merchandise should be noted on the shipping documents and a claim made immediately to the carrier.

Claims and Returns: Inspection of goods received is the customer’s responsibility.  All claims must be made within five (5) days after receipt of goods.  Return of goods must be approved by Madeli’s Customer Service dept. A 25% restocking charge may be applicable. All requests for return of merchandise after 90 days from date of Invoice are subject to a 50% restocking charge. We reserve the right to refuse returns after 6 months from date of Invoice. A copy of the original invoice or a copy of the issued RGA must accompany the returned goods. The merchandise must be returned in its original packaging, otherwise there will be a $25 repackaging fee. All returns must be made freight prepaid by sender. Product damaged during the return due to lack of proper packaging will not be credited.

Limited Warranty:  Madeli-USA LLC guarantees all products to be free of defects in materials and workmanship for one (1) year from the original date of purchase. X-Stone™ solid surface comes with a 10-year residential warranty against defects from the original date of purchase. These warranties extend to the original purchaser. If a product fails due to defects in material or workmanship during the warranty period, Madeli USA LLC will repair or replace it at its sole discretion. Madeli USA LLC will not be liable for labor charges or freight cost incurred in connection with replacement of a product or for any other consequential damages.

Exclusion from Warranty:

  1. Damage resulting from abuse, improper use, negligence or accident during or after the installation of a Madeli product.
  2. Defects resulting from any modification or improper installation.
  3. Slight color and size variations of Glass Vessels.
  4. Irregularities of Hand Crafted Stone: Due to the natural variance inherent in the marble/natural granite and the process of carving by hand from a single block of natural stone, you can expect small difference in color and size, as well as irregularity such as areas of enhanced coloration, minor pitting, and veining which add to the individual character of each basin.

Care and Maintenance:  Always wipe furniture dry with a damp, non-abrasive cloth. Spills on granite & marble countertops should be wiped clean immediately to avoid staining. Wood continues to breathe as it ages. Dry air affects all woods. Try to keep rooms at an even temperature with good humidity. All woods & stains change in color when exposed to excessive light. Excessive exposure to sunlight may create significant changes in color.

Legal Disclaimer:  The technical data provided in this publication is provided as a service to Madeli-USA LLC’s customers. Terms, conditions and specifications are subject to change without prior notice.  While Madeli-USA LLC  has made every effort to provide accurate information, Madeli-USA LLC does not assume responsibility for omissions or typographical errors and shall not be liable for incidental or consequential damages. All products should be inspected and measured upon delivery before any alterations are done in preparation for installation. Madeli-USA LLC  makes no warranties, expressed or implied, including but not limited to any warranty of merchantability or of suitability for a particular purpose of products described within.